Frequently Asked Questions

All sales on our website are considered final once an order is confirmed. Please review all details carefully before completing your purchase.

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We also offer PayPal and various interest-free payment plan options through providers like Affirm, Klarna, and Afterpay on our website.

It’s never too early to begin searching for your dream dress. We begin receiving new collections from designers for the current year starting in December. Shopping early is always recommended to secure your favorite style before it sells out.

An appointment is necessary for all alteration services. The cost of alterations is the responsibility of the customer, and your dress must be fully paid for before any work can begin. Any additional alteration requests beyond the initial scope will also be at the customer’s expense.

Yes, we are an authorized retailer and have maintained strong relationships with all the designers we carry for many years.

Once you have found an item you like on our website, simply click on it to be taken to its detailed product page. On that page, you can select your desired size and color from the available options. After making your selections, choose the “add to bag” option. You can proceed to checkout at any time by clicking the checkout button.

All information transmitted through our website is treated with strict confidentiality and is protected by our SSL certified security. We also employ additional security software to ensure your data is safeguarded. Your email address will not be shared with any external parties without your explicit consent.

After your order is placed, it will be processed by our team as quickly as possible. If the item you ordered is currently in our stock, a shipping date will be provided during the checkout process. If the gown needs to be ordered from our central warehouse or directly from the manufacturer, we will notify you of the estimated ship date. All shipping timelines begin from this confirmed estimated ship date.

Once you place an order, you will receive an initial processing email containing your order details. Following that, you will receive a confirmation email with an estimated ship date for your items. If you choose to cancel an order after it has been confirmed, it may be subject to our standard return policy and applicable restocking fees. If, for any reason, the item you ordered becomes unavailable before your event date, we will notify you after processing and may suggest comparable alternatives, or you may cancel your order. Your payment method is only charged if we are able to fulfill your order.

Simply log in to the account you created during checkout. From your account dashboard, you can view the current status of your orders.

If your dress is not in stock and we are unable to order it from our warehouse or the designer, we will contact you to discuss available options or you may cancel your order. Your payment method is only charged upon order fulfillment.

Event dates vary greatly among our customers. While a specific dress might not be available in time for your particular date, we keep styles listed as long as there is a possibility of ordering them, as some customers plan a year or more in advance. If a dress is permanently out of stock, this will be clearly indicated on its product page.

Your payment method is not charged until we can confirm a ship date for your order that falls before your provided event date.

On every product detail page, you will find a link to the size chart provided specifically by the designer of that dress. Please keep in mind that over 90% of special occasion dresses require some form of alterations for a perfect fit. We cannot be held responsible for fit issues, as the size charts are provided directly by the manufacturers and their garments are cut accordingly. If your measurements fall between two sizes, we generally recommend selecting the larger size, as it is easier to take a dress in than to let it out.

The “need date” you provide during checkout is the date you plan to wear the gown or the latest you are willing to receive it. Providing a later date increases the likelihood of your order being successfully fulfilled, as it allows more time for sourcing and shipping.

The color options listed on a product’s detail page are the only colors in which that specific style is manufactured.

Our sales associates will be happy to help you locate similar styles to try on.

We do not offer a dress rental service at this time.

When a manufacturer discontinues a style and our remaining stock is depleted, the item is removed from our website as it is no longer available for purchase.

Some designers offer the option to manufacture dresses with an extended length, but this typically requires additional production time. Please contact us to inquire about the availability of extra length for specific styles.

If your order could not be fulfilled because the item was out of stock or there was an issue with your payment method, and we do not receive a response from you after our attempts to contact you, the order will eventually be cancelled.

Once your order has been shipped, you will receive an automated email from our shipping carrier containing your tracking number. You can use this number to track your package on the carrier’s website. If your order status shows as shipped but you haven’t received your tracking number, please reach out to us for assistance.

We display all product images that have been provided to us by the manufacturers. We understand it can be frustrating not to see a dress in every available color, but we are limited to the samples we receive from the designers.

During peak seasons, our email volume is very high, so it may take between 24 to 72 hours to receive a response. Please ensure you have added our email domain to your safe senders list, as our replies may occasionally be directed to your spam or junk folder.

There are several common reasons a credit card transaction might be declined: the card information may have been entered incorrectly, your bank may have a daily purchase limit, or a security feature on your card might prevent transactions from out-of-state or international locations.

The standard length for our long dresses, measured from the top of the back at the neckline to the hem, is approximately 58-60 inches.

If the shipping address provided does not match the billing address associated with the payment method, it can delay the processing of your order. Such orders may be flagged for our fraud protection team, and additional information from the customer may be required before the order can proceed. To avoid delays, all orders must be shipped to the address that matches the card’s billing address.

For a complete list of our contact methods and physical address, please refer to the contact section on our website.

Sales tax is applied to all orders shipped to addresses within the state of our physical location, as required by state law.

For detailed information regarding our shipping methods, costs, and delivery timeframes, please refer to our dedicated shipping information page.

For complete details on our return policy, including any eligibility requirements and applicable fees, please consult our dedicated returns page.